Privacy Policy

Last updated: September 29, 2026

Your privacy matters to us. This policy explains, in plain language, what information SO Skin collects when you visit or shop at so-skin.co, how we use it, and the choices you have.

Who We Are

SO Skin operates the website so-skin.co, where we sell our skincare products to customers in the United States. This policy covers the personal information we collect through the site, our emails, and our customer support channels. If you have any questions after reading it, email us at customercare@so-skin.co.

Information We Collect

We collect three kinds of information:

Information you give us. Your name, email address, shipping address, phone number, order details, and any messages you send us — for example through our contact page.
Information collected automatically. Basic technical data such as your device type, browser, IP address, the pages you view, and cookies (see below).
Payment information. Payments are processed securely by our payment providers. We never see or store your full card number.

How We Use Your Information

We use your information to:

Process, fulfill, and deliver your orders
Provide customer support and answer your messages
Send service emails, such as order confirmations and shipping updates
Send marketing emails — only if you opt in, and you can unsubscribe anytime
Improve our site and our products
Prevent fraud and keep the site secure
Comply with legal obligations

Sharing Your Information

We never sell your personal data. We share it only with trusted service providers who help us run the store — payment processors, shipping carriers, email platforms, and analytics tools — and only what they need to do their job. We may also disclose information when the law requires it.

Cookies

Cookies are small files stored in your browser. They keep items in your cart, remember your preferences, and help us understand how people use the site so we can improve it. You can control or delete cookies in your browser settings. Without them, some features — like checkout — may not work properly.

Marketing Communications

We only send marketing emails with your consent, for example when you sign up for our newsletter. Every marketing email includes an unsubscribe link, and opting out takes effect right away. Service emails about your orders are not affected.

Data Retention

We keep your information only as long as we need it — to fulfill your orders, provide support, and meet legal and accounting obligations. After that, we delete it or anonymize it.

Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Correct information that is inaccurate
Ask us to delete your information
Receive a copy of your data
Object to certain types of processing

To exercise any of these rights, email us at customercare@so-skin.co. We will respond as quickly as we can.

Children

Our site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with their data, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time as our store or the law changes. The latest version always lives on this page, with the date of the most recent update at the top.